Order Number Name * Title Company Phone Email * Have a Tracking Number I do not have one Please Assign One Yes (Please enter in the field below) Please indicate what kind of complaint you had Valve Repair Quote Request New Product Functionality On-Time Delivery Pricing Issue Customer Service Other (Please Specify) How would you rate Mercer Valve on the resolution of your recent product issue? Very Good Good Satisfactory Poor Unacceptable Other (Please Specify) How quickly after receiving your complaint did we get back to you? Same Day, within the hour Same Day The next business day No response for more than a day Other (Please Specify) Was the issue(s) you raised handled to your satisfaction? Yes No Were you treated courteously during your conversations with our Mercer team? All of the time Most of the time Some of the time Would like to see more work in this area (Please Specify) Other (Please Specify) Did we perform the corrective action in a manner that met or exceeded your expectations Yes No What can we offer you to make you completely satisfied at this point? If you would like us to send you a Mercer Valve branded gift item at no cost to you, please provide your company mailing address, email address and phone.